International Journal of Academic Information Systems Research (IJAISR)   Year: 2023 | Volume: 7 | Issue: 5 | Page No.: 33-37 Analysis of the User Experience of the KAI Access Application with the UEQ Method Download PDF Fahrul Firman Anugrah Saputra, Ardi Kurniawan, Elly Ana , Dita Amelia Abstract: Technological advances are currently making the transportation sector experience rapid development. One of the areas of transportation that is experiencing development is rail transportation, where currently, ticket ordering services are carried out using the KAI Access application. This is done as a form of excellent service by PT KAI to maintain the satisfaction of train passengers. However, the KAI Access application has the impression that some train passengers are less practical. Therefore, it is necessary to analyze the user experience of the KAI Access application. The purpose of this study was to evaluate the user experience of the KAI Access application by train passengers. The method used in this research is the User Experience Questionnaire (UEQ). The sample in this study was obtained randomly from users of the KAI Access application with a sample size of 105 respondents. There are six aspects assessed in the UEQ, namely attractiveness, clarity, efficiency, accuracy, stimulation, and novelty. The six aspects have a very good value category in the aspect of efficiency, for the aspects of attractiveness, clarity, accuracy, and stimulation are in a good category. Then, for the novelty aspect, it is included in the above-average rating category.