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| Investigating the Influence of Government Bureaucratic Process on Service Delivery, a Case Study Namayingo District Local Government
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Odwori Josephat Wamira, Okee Jill Margaret, Lukwago Ismail, Dr Ariyo Gracious Kazaara
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Abstract:
This study's objective was to evaluate how bureaucratic procedures affected the provision of public services in the Namayingo district local government as a case study. This descriptive study concentrated on the implementation process and its outcomes. In the Namayingo district's Lands department, a case study was carried out. The following objectives of the study served as the study's guidelines: to determine the bureaucratic obstacles that consumers in Namayingo district local authority's delivery of public utilities face; to ascertain how administrative principles impact service transportation in Namayingo district local government; and to review initiatives put forth by Namayingo district local government to enhance delivery of goods and amenities to its citizens. Marxian class theory and Weberian bureaucratic theory served as the foundation for this study. The 121 government officials in the department of lands who made up the study's target group were divided into a 30% sample size, translating to 36 participants, although only 30 completed the surveys, resulting in an 83.3% response rate. A questionnaire was used to gather the information. To get quantifiable statistics from the data, qualitative statistics were applied using the statistical package for social science (SPSS 22), and the findings were displayed in tables. According to the study, 73% of respondents who work for the Namayingo district local government agree that authorities there have the power to impact the economic and social growth of their constituents, compared to 27% of participants who disapproved. Further, the study identified the need for administrative reforms for better service delivery the district and hence the conclusion that district governments should embrace sturdy reforms in public sector to embrace new public management best practices that seek to reduce the bureaucratic processes for efficient service delivery.
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