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| Organisational Trust And Employee Affective Work Passion Of Telecommunication Service Distribution Firms In Port Harcourt
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Jacob, Madighi Ph.D, Walter, Onyebuchi Goodluck Ph.D, Ugwu, Martin Ifeanyichukwu
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Abstract:
This work examined the relationship between organisational trust and employee affective work passion of telecommunication service distribution firms in Port Harcourt. The explanatory cross-sectional survey research design was adopted in this study. The population of this study consisted of 78 employees comprising 7 telecommunication service distribution firms in Port Harcourt, Rivers State, Nigeria. A sample size of 66 was adopted for the study using the Krejcie and Morgan Sample Size Determination Table of 1970. A structured questionnaire was used for data collection, distributed after validation and reliability check. However, 59 copies of the instrument were retrieved. Hypotheses were tested using Spearman Rank Order Correlation with Statistical Package for Social Sciences (SPSS) Version 25.0. The results showed a significant relationship between organisational trust and employee affective work passion (happiness, energy, and love) of telecommunication service distribution firms in Port Harcourt. The study concluded that organisational trust enhances employee affective work passion of telecommunication service distribution firms in Port Harcourt. Amongst other things, the study recommended that management of telecommunication service distribution firms in port harcourt should improve their trust elements to make their employees happy as they execute their tasks and responsibilities; Decisions made by management of telecommunication service distribution firms in port harcourt should be employee friendly to boost their energy for the execution of tasks assigned to them; Management of telecommunication service distribution firms in Port Harcourt should never make a promise it cannot fulfill to increase employees' love for their jobs.
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