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| Information Technology Management (ITM) and Organizational Productivity in Nigeria: A Case of Listed Commercial Banks
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JAKPA, Grace Ufuoma
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Abstract:
In contemporary organizational settings, management of information technology occupies a major place in influencing organizational productivity; however, whether information technology management will positively or negatively affects organizational productivity (particularly service delivery time to customers and efficiency in output) of commercial banks has been under-researched. In view of the above, this study examined the link between information technology management and productivity of commercial banks in South-East, Nigeria. Survey design was used and four hundred (400) questionnaires were administered to employees of four (4) commercial banks in South-East, Nigeria. Data obtained were analyzed via descriptive and inferential statistics. In specific, the multiple regression result indicated a positive and significant link between information technology management and organizational productivity (service delivery time to customers and efficiency in output). On the basis of the findings, it was recommended that management of banks should further increase investments on information technology so as to make them improve service delivery time to customers and efficiency in output. Furthermore, banks should have self-enabled services, automate all critical processes of their operations in order to realize increased efficiency.
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