Abstract:
Thorpe Park is an attraction that is aimed at giving entertainment to families, its major activity is the variety of rides for mostly small children and teenagers. This report is on three problems affecting the management of Thorpe Park identified by the writer. The first part of the paper identified problems and challenges related to human resource management, operations and impact management and visitor experience and quality management. The second part deals with the recommendations on how to improve Thorpe Park in the areas of the challenges identified in the first part of the paper. The paper has identified problems of overcrowding which leads to queuing, seasonal staff and not having enough time to give value for the money paid on the rides. There is growth in different visitor attractions globally, this forms opportunities for many industries in the tourism sector flourish successfully. Each visitor attraction needs to deliver quality services and product in other to gain visitor satisfaction which leads to visitor loyalty.
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