Title: The Digital Transformation and Its Reflection on the Level of Institutional Competence in NGOs in Palestine
Authors: Mahmoud T. Al Najjar, Mazen J. Al Shobaki, Suliman A. El Talla
Volume: 8
Issue: 11
Pages: 65-89
Publication Date: 2024/11/28
Abstract:
The study aimed to identify digital transformation and its reflection on the level of institutional efficiency in NGOs in Palestine. The study used the descriptive analytical approach, and a structured questionnaire was used to collect data that contribute to achieving the objectives of the study. The study population consists of workers in NGOs in the southern Palestinian governorates, Random sampling was used to collect data. (190) questionnaires were distributed and (183) applicable questionnaires were retrieved, meaning 96% of the total questionnaires that were distributed were retrieved. The results of the study showed that the general estimate for digital transformation reached (83.92%), and that the ranking of the areas of digital transformation is as follows: (infrastructure, organizational culture, human resources, leadership and administrative support, plans and strategies, and material resources). The axis of institutional efficiency also ranked as follows: High and with a relative weight (91.85%), the results also showed the existence of a significant correlation and impact for the dimensions of digital transformation and achieving institutional efficiency among NGOs in the southern Palestinian governorates. The study presented a set of recommendations, the most important of which are: the necessity of providing a special budget for training and development, attracting expertise and specialists in digital transformation to work in organizations, and providing the software tools necessary to build and manage the digital transformation process.