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| Digitalization and Service Delivery In Standards Organization of Nigeria, South East, Nigeria 2012 - 2022
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Emmanuel Chisom Ananwuna and Ngozi C. Ewuim (PhD)
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Abstract:
The study is to examine the relationship between digitalization and service delivery in the Standards Organization of Nigeria in South East, Nigeria. The study's specific objectives were to ascertain the relationship between ICT and data management in the Standards Organization of Nigeria in South East, Nigeria, and to examine the relationship between ICT and management of the internal administrative processes in the Standards Organization of Nigeria in South East, Nigeria. The formulation of the research questions and hypotheses was guided by the specific aims of the study. The literature evaluation encompassed conceptual, empirical, and theoretical foundations, with the theoretical framework employed in this study being Everett Rogers' (1962) Diffusion of Innovations (DoI). A total of 189 respondents, who are employees of the Standards Organisation of Nigeria across the five Southeast states of Nigeria, constituted the population for this study. Data was gathered from both primary and secondary sources. The acquired data were analyzed using the statistical software program SPSS.23 for Social Sciences. The hypotheses were checked using the Pearson Product-Moment Correlation. The study's results indicate a correlation between information and communication technology (ICT) and data management within the Standards Organisation of Nigeria (SON) located in the South East region of Nigeria, among other findings. From the findings, the study recommends that the Standards Organization of Nigeria should de-emphasize manual data collation and paper filing system in favour of digitalization in the data management process of the organization. The study also recommended that the internal administrative processes at the Standards Organization of Nigeria should be digitalized such that memos and other internal correspondence should be sent and received through official email channels. Meetings can also be scheduled online to bridge distance and time barriers toward enhancing efficiency and effectiveness.
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