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| Capacity Building programs and their impact on employee performance. A case study of Metropolitan International University
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Musiimenta Nancy, Kobusigye Prudence
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Abstract:
Capacity building refers to initiatives aimed at enhancing workforce skills, expertise and productivity levels through continuous training and development. As a dynamic university, Metropolitan International University recognizes that instituting effective capacity building programs is imperative for sustaining service excellence and achieving strategic objectives. This study examined the impact of the university's capacity building interventions on employee performance from 2020 to 2022. Primary data was collected through document reviews, questionnaires administered to 150 staff, and in-depth interviews with management. Descriptive statistics and regression analyses revealed that programs targeting competency areas such as change leadership, conflict resolution, financial management and Information Communication Technology had substantial positive associations with critical performance outcomes like productivity, customer satisfaction, retention and innovation. Notable improvements occurred across faculties and departments that actively participated in the structured training regimen. Additionally, qualitative insights highlighted enhanced employee motivation, engagement and career progression opportunities. Results indicated employee performance demonstrated a moderately strong positive correlation of 0.606 with resource availability that was deemed to be highly statistically significant based on a two-tailed test with an alpha level of 0.01, as represented by the extremely small p-value of 0.000. The findings imply capacity building must be systematically incorporated into human resource development strategies, with adequate funding, to foster highly skilled personnel capable of driving the university's vision of being an eminent globally-networked center of learning.
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