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| Assessment of The Effect of Workplace Conflict on Employees Performance and Organizational Productivity. A Case Study of Kagadi General Hospital
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Sunday Geoffrey, Mwesigwa Henry, Zikusooka Enock, Namuyonga Rebecca
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Abstract:
This study examined the effect of workplace conflict on employees' performance and organizational productivity at Kagadi General Hospital in Uganda. As a public healthcare facility serving over 150,000 people, the hospital employs around 500 staff across clinical, administrative, and support roles. However, like many under-resourced hospitals, intense workloads increase stress and potential for disputes between overworked employees. A mixed methods approach was utilized to comprehensively assess this issue. First, a survey was administered to 300 randomly selected hospital staff to collect quantitative data on the frequency, nature, and perceived impacts of workplace conflicts. Demographic information was also obtained. Qualitative data were then gathered through focus group discussions with 60 employees stratified across job levels to gain deeper insights into the root causes and resolution of disagreements. To objectively measure productivity influences, secondary data on patient outputs, average length of stay, staff turnover, and sick leave rates from the past 5 years were also retrieved from hospital records. This enabled comparative analyses before and after any policy changes. The quantitative and qualitative primary data collected were then systematically analyzed. Survey responses were coded, and descriptive and inferential statistics were used to summarize findings and test relationships between variables. Focus group transcripts were thematically analyzed to help explain quantitative results. Productivity trends were plotted on graphs over time. From the findings, 32 (80%) strongly agreed that intergroup conflicts may lead to less cooperation among teams and this affected performance and 8 (20%) of the respondents agreed and no one disagreed while all the respondents were sure of their respondents. This confirmed the fact that intergroup conflicts led to less cooperation among teams and this affected performance. The research found that frequent conflicts arose from resource scarcity, poor communication, and unequal task distributions exacerbating tensions. Most staff believed ongoing disputes lowered their work morale, satisfaction, and quality of care provided to patients. Hospital records also revealed rises in absenteeism and staff changes coinciding with periods of heightened conflict. The researcher also recommends that organisations should prioritize the information management department since it is a very vital cost center
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