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| Exploring the Leadership Landscape: A Systematic Review of State Universities' Experiences in Implementing Quality Management Systems
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TAGA, James Russo A.
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Abstract:
Implementing Quality Management Systems (QMS) in state universities ensures quality and efficiency, but adapting them to higher education culture poses challenges, with leadership crucial for successful implementation and fostering a quality-oriented environment. This research employed a systematic review to explore how leadership experiences influence State Universities implementation of Quality Management Systems. Results revealed five (5) emerging themes on leadership experiences in implementing quality management systems in state universities; (1) The Importance of Leadership in Quality Management Systems; (2) Leadership Styles and Factors in QMS Implementation; (3) The Role of Leadership in Maturity Level Transition;(4) The Impact of Leadership on QMS Performance and (5) Leadership Training and Development for QMS Success. Leadership is vital for successful QMS implementation in state universities, with research showing that leaders who prioritize improvement and use transformational styles are most effective in driving initiatives, although other leadership styles can also be successful depending on the leader's traits. To improve quality systems, state universities may train quality managers to be adaptable leaders who build a culture of continuous improvement.
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