Title: Impact of Artificial Intelligence on Organizational Efficiency and Productivity. A Case Study of Metropolitan International University, Kampala Campus
Authors: Dr Ariyo Gracious Kazaara, Kamugisha Nelson, Asiimwe Isaac Kazaara
Volume: 8
Issue: 8
Pages: 254-260
Publication Date: 2024/08/28
Abstract:
the rapid advancement of artificial intelligence (AI) technologies has significantly transformed the landscape of business operations and organizational management. AI-powered systems and applications have the potential to revolutionize how organizations function, from automating routine tasks to enhancing decision-making processes. The therefore study examined the impact of artificial intelligence (AI) on organizational efficiency and productivity at the Metropolitan International University, Kampala Campus. The researchers employed a mixed-methods research design, incorporating both quantitative and qualitative approaches. The study was guided by the following objectives to examine the effects of AI implementation on operational efficiency within organizations, to assess the influence of AI on organizational decision-making and strategic planning, to investigate the impact of AI on employee engagement, job satisfaction, and overall workforce productivity. The findings revealed that the implementation of AI technologies led to significant improvements in operational efficiency, including a 28.9% reduction in process execution time, a 50% decrease in error rates, and an 11.9% increase in resource utilization efficiency. The study also found that organizations with a culture that promoted the collaborative integration of human expertise and AI-driven insights experienced greater benefits in strategic decision-making and planning. Additionally, organizations that invested in employee training and development programs to upskill their workforce in the use of AI technologies demonstrated greater improvements in overall workforce productivity. The researcher therefore recommended employers to develop a well-structured plan for the integration of AI technologies within their organization. This plan should include the necessary infrastructure, governance frameworks, and change management initiatives to ensure a smooth and successful adoption of AI. The researcher as well recommended employees to be proactive in understanding the capabilities and potential impact of AI on their work. Seek opportunities to upskill and develop the necessary competencies to effectively collaborate with AI-based systems and leverage these technologies to enhance their productivity and contribution to the organization.