Title: Exploring the Influence of Digital Transformation on the Performance of the Pharmaceutical Supply Chain: A Case of Iringa Region
Authors: Ndavitu N. Sanga, Dr. Theobald Kipilimba, Dr. Yassinta Kassimba
Volume: 9
Issue: 10
Pages: 92-109
Publication Date: 2025/10/28
Abstract:
This study examined the impact of digital transformation on the performance of the pharmaceutical supply chain in Iringa Region, Tanzania, focusing on e-procurement systems, digital inventory management, and system integration. Using a qualitative research design with a total sample of 218 respondents drawn from pharmaceutical suppliers, regulatory authorities, health facilities, and retail pharmacies, the study explored how digital tools improved transparency, efficiency, and coordination among supply chain actors. Findings revealed that the automation of procurement processes, transparency and traceability, and the reduction of lead time and paperwork significantly enhanced accountability and operational efficiency. Similarly, the use of the electronic Logistics Management Information System (eLMIS) and real-time stock tracking reduced stock-outs and expiries while improving inventory visibility. System integration facilitated interconnectivity, seamless data sharing, and centralized reporting dashboards, which supported evidence-based decision-making. Despite these gains, challenges such as limited ICT skills, inconsistent connectivity, and partial interoperability hindered full system optimization. The study concluded that digital transformation had positively influenced supply chain transparency, responsiveness, and service delivery, though sustainability required robust institutional support and infrastructure investment. It was recommended that the Ministry of Health and its partners strengthen digital capacity-building, expand system interoperability, and establish clear policies to guide digital governance and data management. Generally, the study emphasized that the successful adoption of digital systems in the pharmaceutical supply chain could enhance efficiency, accountability, and accessibility of essential medicines in Tanzania's health sector.