Title: Tactical Flexibilities And Supply Chain Performance Of Transportation Companies In Port Harcourt
Authors: Ajukwa Nancy Nkeiruka and B. Chima Onuoha
Volume: 9
Issue: 10
Pages: 327-335
Publication Date: 2025/10/28
Abstract:
This study explores the influence of tactical flexibilities on the supply chain performance of transportation enterprises in Port Harcourt, Nigeria. It emphasizes two pivotal aspects: volume flexibility and routing flexibility. The research employs a descriptive survey methodology, gathering data from 300 participants drawn from registered transportation companies within the area. Utilizing structured questionnaires, the data is processed through SPSS to assess how tactical flexibility strategies impact crucial supply chain performance metrics such as delivery reliability, cost-effectiveness, responsiveness, and customer satisfaction. The results indicate that both volume and routing flexibility notably enhance operational agility and supply chain performance. Volume flexibility facilitates organizations in accommodating variable demand with minimal disturbances, whereas routing flexibility bolsters delivery reliability by enabling real-time route optimization and responsiveness to road and traffic conditions. The study concludes that tactical flexibility is vital for maintaining a competitive edge in dynamic and infrastructure-limited settings like Port Harcourt. It is recommended that transportation companies invest in advanced logistics technologies, scalable capacity solutions, and ongoing staff training to enhance tactical responsiveness. This research contributes to the logistics and supply chain body of knowledge by providing empirical evidence on the role of tactical flexibility in driving performance in emerging urban economies.