Title: Employee Affective Commitment and Organizational Performance of Sterling Bank in Delta State, Nigeria.
Authors: Bristol Gloria, Ph.D, Okpimah, S.A.E. Ph.D
Volume: 9
Issue: 11
Pages: 60-65
Publication Date: 2025/11/28
Abstract:
This study investigated the relationship between employee affective commitment and organizational performance of sterling bank in Delta State, Nigeria. The research employed an explanatory research design. The study population was the forty five staff of sterling bank branch in Delta state, Nigeria. The study employed a census study, hence the entire population was fully studied. Questionnaire was the instrument used to collect primary data from the staff of the bank. Forty five copies were distributed to the respondents but only forty one copies were used for the study after coding, editing/ data cleansing. The study instrument was pilot tested for validity and reliability. The generated data from the field were analyzed with the Pearson Product Moment Correlation (P.P.M.C) with the aid of the statistical package for social sciences (SPSS), version 25.0. The findings of the study revealed that employees affective commitment positively and significantly correlates with the measures of organizational performance; productivity and customer service. The study concludes that, employee affective commitment significantly improve organizational performance. We therefore recommend that, the bank's management should create an eco-system where cordial relationships, value for human capital and workers welfare are given adequate attention in the workplace. This will bring about employee involvement, job productivity and organizational performance.