Title: The Role of Training and Development in Reducing Employee Turnover Intention
Authors: Merith Ifeoma Anaba, Ifeanyichukwu Ojeka Ukonu, Emmanuel Yusuf Attah, Ajiboye Moses Oluwatoyin
Volume: 9
Issue: 12
Pages: 243-256
Publication Date: 2025/12/28
Abstract:
Employee turnover intention remains a significant challenge for service-based organisations, leading to increased recruitment costs, disrupted service quality, and weakened organisational culture. This study examines the role of training and development in mitigating turnover intention by enhancing employee skills, perceived organisational support, job embeddedness, and affective commitment. Drawing on Human Capital Theory and Social Exchange Theory, the research employed a quantitative, cross-sectional survey of 312 employees across banking, hospitality, healthcare, telecommunications, and retail sectors. Data were analysed using descriptive statistics, correlation, multiple regression, and structural equation modelling. Findings reveal that training and development significantly reduce turnover intention both directly and indirectly, with perceived organisational support partially mediating the relationship and job embeddedness exerting full mediation. Results indicate that employees who perceive equitable, career-enhancing, and well-supported training initiatives are more likely to remain with their organisations. The study further highlights the importance of leadership support, fairness in training allocation, and an enabling learning environment in strengthening retention outcomes. The research provides actionable insights for HR practitioners and organisational leaders seeking to enhance workforce stability through strategic investment in employee development.