Title: Laundry and dry cleaning practices, cleaning procedures used by laundry and dry cleaning service providers in Kisumu city, Kenya
Authors: Matthews Odek, Dr. Gladys Otieno
Volume: 9
Issue: 2
Pages: 125-136
Publication Date: 2025/02/28
Abstract:
Laundry and dry cleaning practices are a global process that contributes to the length and life of apparel and textile products. However, there were no standard procedures followed. To investigate this, this paper looks at the cleaning procedures used by laundry and dry cleaning service providers in Kisumu city, Kenya, by determining the procedures used by laundry and dry cleaning service providers. The conceptual framework borrowed ideas from the Expectation Disconfirmation Theory. Cross-sectional survey design was employed. Cleaning procedures of laundry and dry cleaning service providers were determined through interview and observation methods and were analyzed using SPSS. The study established that laundry and dry cleaning service providers in Kisumu city did not follow the standard recommended procedures used during laundry and dry cleaning services.