Title: Investigating The Influence Of Records Lifecycle Management (Rlm) On Service Delivery At The Independent National Electoral Commission (Inec) In South-South Nigeria
Authors: Suleiman, Awajionyi Blessing (Ph.D Candidate) and Prof. BOMA BEATRICE OBI
Volume: 9
Issue: 3
Pages: 1-7
Publication Date: 2025/03/28
Abstract:
This article examines the influence of Records Lifecycle Management (RLM) on service delivery at the Independent National Electoral Commission (INEC) in South-South Nigeria. Recognizing the essential role of INEC in facilitating credible elections, it highlights the significance of effective service delivery-characterized by timely voter registration, transparency, and accurate results management-in fostering public trust in the electoral process. The study delineates the four stages of RLM: creation, distribution, retention, and disposal, emphasizing their interconnectedness and implications for electoral integrity. Current practices at INEC are critiqued, revealing overreliance on manual, paper-based systems that hinder efficiency, accessibility, and security. This inadequacy contributes to electoral disputes and public skepticism, as evidenced by recent elections. To address these issues, the article advocates for a comprehensive records management policy, investment in digital technologies, and ongoing staff training. Additionally, it recommends establishing a dedicated records management unit within INEC to enhance governance, accountability, and operational efficiency. By implementing these strategies, the article posits that INEC can improve service delivery and bolster public confidence in Nigeria's democratic processes. Ultimately, it underscores the necessity for a proactive approach to RLM as a vital pillar for upholding electoral integrity and enhancing citizen engagement in governance.