Title: Securing Trust: Examining The Interplay Between E-Payment System Security And Customer Trust In Digital Transactions
Authors: Maher Jr. Q. Al Hakim , Christine J. Concepcion, Alan Y. Cabaluna, Antonia Nicole Alexis M. Driz
Volume: 9
Issue: 4
Pages: 1-25
Publication Date: 2025/04/28
Abstract:
Technological advancements have paved the way for the banking and financial sectors to introduce electronic payment systems, offering customers convenient online transaction capabilities and e-money management. Despite these benefits, trust in electronic payment systems remains hindered by security concerns such as fraud, scams, and identity theft. The intent of this paper is to explore the interplay between e-payment security and customer trust in electronic payment systems, employing a correlational research design as the most suitable methodology for this investigation. Data was collected from 398 respondents in Sta. Ana, Pampanga, using an adapted survey instrument. Regression was used to analyze the impact of e-payment security determinants (technical safeguard, transaction process, and security statement) on customer trust pillars (ability, integrity, and benevolence). The results indicate a significant effect of e-payment security on customer trust. The study recommends regular system updates and data encryption to mitigate cyber threats and enhance electronic payment system security.