Title: Organisational Conflict And Employee Performance In Mubende Municipal Council, Uganda
Authors: Abaho Frank
Volume: 9
Issue: 5
Pages: 46-57
Publication Date: 2025/05/28
Abstract:
Purpose - This study examined the effect of organizational conflicts on employee performance at Mubende Municipal Council. Specifically, it focused on interpersonal, intrapersonal, intergroup, and intragroup conflicts. Methods - A descriptive research design was used with a sample of 105 respondents drawn from a population of 143. Simple random and purposive sampling techniques were applied. Data was collected and analyzed to assess conflict levels and their impact on performance. Findings - The results showed high levels of organizational conflict (mean = 2.92) and low employee performance (mean = 1.94). There was a significant positive effect of intrapersonal, intergroup, and intragroup conflicts on employee performance. The study revealed that well-managed intrapersonal and intragroup conflicts can improve employee output. Implications - The findings suggest that conflict, when properly managed, can enhance creativity, collaboration, and productivity. Managers should adopt inclusive conflict management strategies and involve employee representatives in decision-making. Originality - This study contributes new insights into how specific types of conflict-especially intrapersonal and intragroup can positively influence employee performance when managed constructively in a municipal council context.