Title: Performance Management System And Organizational Performance In The Selected Nigeria Deposit Money Banks In South-South, Nigeria
Authors: Bankole Michael Olushina, Prof. Olannye, A.P
Volume: 9
Issue: 5
Pages: 126-132
Publication Date: 2025/05/28
Abstract:
The study focused on the effect of performance management system on organizational performance in the selected Nigeria Deposit Money Banks in South-South, Nigeria. The specific objectives of the study are to ascertain the effect of performance feedback, performance training and development and managerial skills on organizational performance. Cross sectional survey research design method was adopted in the study. The total population is 250 which consist of the customers and the employees of Zenith Bank and First Bank in South-South region. Sample size was determined using Taro Yamani formula which resulted to one hundred and fifty four (154). A stratified sampling technique was used to select the respondents. Method of data used was collected from primary and secondary sources, using questionnaire as the research instrument. Findings revealed that the study revealed that performance feedback has a significant effect on organizational performance. The result revealed that performance training and development have influence on organizational performance. It was observed from the study that managerial skills have a significant effect on organizational performance. The study concludes that performance training and development to a large extent enhanced organizational performance. The ongoing education and training of human resources is essential for the success of any organization, as training and development are critical in a world where technological advancements happen quickly. The study recommends that Organizations should have in place a performance management system process which should be fair and open. There is need to give positive feedback after the appraisal process as this motivates and helps employees to improve.