Title: Policy Reforms and their impact on the Privatization of Power and Service Delivery in Enugu Electricity Distribution Company, Ogidi District.
Authors: UZOR, OBIORA ANTHONY, ESIEME, CHINASA ANN
Volume: 9
Issue: 6
Pages: 118-125
Publication Date: 2025/06/28
Abstract:
This paper examines the impact of policy reforms on the privatization of power and its consequent effect on service delivery in the Enugu Electricity Distribution Company (EEDC), Ogidi District. Against the backdrop of Nigeria's long-standing challenges with unreliable electricity supply, the research investigates how government-initiated reforms have shaped the privatization process and influenced operational efficiency and customer satisfaction in the power sector. The theoretical framework adopted was New Public Management (NPM) theory propounded by Albreit (2009). Using a mixed-methods approach, the study analyzes both qualitative and quantitative data from key stakeholders and customers within the Ogidi District. The study made use of survey design. The data collected was presented and analyzed using frequency tables and simple percentage statistics. The research questions were answered with Mean and Standard Standard Deviation. The hypotheses were tested employing chi-square through Statistical Package for Social Sciences (SPSS). The study found out among others that: the Electricity Regulatory Commission has improved the price of electricity consumption in Nigeria. Secondly, the reduction in the state dominance has impacted on the efficiency of the Enugu Electricity Distribution Company. Based on the findings it was recommended that inter-alia that the Nigeria government should always optimize privatization policy as it improves the reduction of cost of operations, improve and develop the quality of products and services offered to customers. This research contributes to the ongoing discourse on power sector reforms in developing countries, highlighting the complex relationship between policy, privatization, and service delivery.