Title: Beyond Compliance: Exploring Employee Commitment and Organizational Performance in the Federal Inland Revenue Service, South East Nigeria (2015-2024).
Authors: Okafor, Afamefuna Joseph (Ph.D)., Uzor, Obiora Anthony, Obikeze, Adaobi Julianne
Volume: 9
Issue: 6
Pages: 154-163
Publication Date: 2025/06/28
Abstract:
The study examined Employee Commitment and Organizational Performance: A study of Federal Inland Revenue Service, South East, Nigeria (2015-2024). The underlying motive for the study is the perennial problem of poor performance of public sector organisations and the attendant need to address the challenges by providing insights into how to foster a more committed and productive workforce. The objective of the study was to assess the effect of Employee Commitment on Organisational Performance in Federal Inland Revenue Services, South East of Nigeria. The descriptive survey research design was adopted. Data were generated from both primary and secondary sources and a structured questionnaire was the chief instrument of data collection. The study was conducted in Federal Inland Revenue Service, South-East states of Nigeria, which includes; Anambra State, Ebonyi State, Imo State, Enugu State, and Abia State. The study was anchored on social exchange theory propounded by George Homans in 1958.The generated data was collated and analysed using descriptive statistical tools while the hypotheses were tested using Coefficient-Pearson Product Moment Correlation (PPMC) and Regression Analysis techniques. Findings show inter alia that, Employee Job Involvement has effect on the quality of employee output in Federal Inland Revenue Services of South East, Nigeria. Based on the findings, the study recommends among others that, the management of Federal Inland Revenue Services should provide employees with the freedom to make decisions and take ownership of their work, thus, increasing job involvement and motivation.