Title: Public Service Motivation and Organizational Performance in Hybrid Work Environments
Authors: Kehinde Felix Lamidi, PhD
Volume: 9
Issue: 6
Pages: 63-75
Publication Date: 2025/06/28
Abstract:
This study investigates the impact of hybrid work arrangements on public service motivation (PSM) and job performance within public administration. Given the increasing adoption of flexible work models post-pandemic, understanding how hybrid work influences employee motivation and performance is critical. The major objectives were to examine the effects of hybrid work on PSM and job performance, explore the mediating roles of work engagement and psychological well-being, assess the moderating influence of leadership support, and identify challenges and opportunities from employee perspectives. Employing a mixed-methods approach, the study surveyed 450 public sector employees and conducted 20 in-depth interviews across multiple agencies. Quantitative data were analyzed using structural equation modeling, while qualitative data underwent thematic analysis. Findings indicate that hybrid work significantly enhances job performance by boosting engagement and well-being, with effects amplified among employees exhibiting high PSM. Leadership support was found to be a crucial moderator, facilitating positive outcomes through effective communication and empathetic management. Challenges such as social isolation were mitigated by proactive organizational strategies. The study recommends institutionalizing hybrid work policies, enhancing leadership training, supporting employee well-being initiatives, and fostering continuous feedback mechanisms. These insights contribute to optimizing flexible work in public administration, promoting motivated and high-performing public servants.