Title: Employee Ambidexteriy And Organisational Success Of Insurance Firms In South-South, Nigeria.
Authors: Afong, Emmanuel Ochui
Volume: 9
Issue: 8
Pages: 123-131
Publication Date: 2025/08/28
Abstract:
This study examines the correlation between employee ambidexterity and organisational success in insurance companies in South-South Nigeria, emphasising cognitive flexibility and learning agility as facets of ambidexterity, and customer satisfaction and operational efficiency as indicators of organisational success. The study used a census survey approach, focussing on a total population of 155 supervisors and managers throughout four states in the region, with the complete population constituting the sample size. Data were gathered from both primary and secondary sources; primary data were acquired through a structured open-ended questionnaire aimed at capturing the study's variables, while secondary data were sourced from organisational records and pertinent online articles. The instrument's dependability was validated by Cronbach's Alpha, confirming the consistency of construct measurement. Data analysis utilised the Pearson Product-Moment Correlation Coefficient via SPSS to assess the strength and direction of correlations among variables. The findings demonstrate a moderate to strong positive correlation between cognitive flexibility and customer satisfaction (r = 0.599, p < 0.02), as well as between learning agility and operational efficiency (r = 0.611, p < 0.02), suggesting that employees who exhibit adaptability and rapid learning substantially enhance organisational performance. The study recommends the implementation of targeted training programs to enhance cognitive flexibility and organisational initiatives that promote a culture of learning agility, as these efforts are essential for sustaining performance and long-term success in a competitive business environment.