Title: Training and Development Practices and Employee Performance in Nigeria's Banking Sector: Evidence from First City Monument Bank (FCMB) Northeast Zone
Authors: Yahaya Garba Saleh (Ph.D.), Ali Usman Danwanzam and Richard Francis Nyacombi
Volume: 9
Issue: 8
Pages: 154-158
Publication Date: 2025/08/28
Abstract:
This study examines the effect of training and development practices on employee performance in Nigeria's banking sector, using First City Monument Bank (FCMB) Northeast Zone as a case study. Training and development are widely acknowledged as critical components of human resource management (HRM) practices that contribute to organizational efficiency and competitiveness. However, in regions such as Northeast Nigeria characterized by insecurity, infrastructural challenges, and economic volatility there is limited empirical research exploring how structured training initiatives affect employee outcomes. Guided by Human Capital Theory and Herzberg's Two-Factor Theory, this study employed a descriptive survey design. A total of 189 employees were selected using stratified random sampling across FCMB branches in the Northeast Zone. Data were collected through a structured questionnaire and analyzed using descriptive statistics and linear regression. Findings reveal that training and development programs significantly influence employee performance (R = 0.652, p < 0.05). Employees who had participated in recent training programs reported increased confidence, enhanced task efficiency, and greater adaptability to technological innovations in digital banking. Conversely, gaps were noted in the irregularity of training sessions and their limited alignment with emerging industry demands. These results confirm that sustained investment in staff development enhances productivity, motivation, and organizational commitment, even in challenging socio-economic contexts. The study recommends that FCMB institutionalize continuous professional development programs, align training with employees' career pathways, and increase budgetary allocation to skill-building initiatives. The findings contribute to HRM discourse by highlighting how training practices drive employee performance in volatile environments, thereby providing insights for both theory and practice in Nigeria's financial sector.