Title: The Effect of Electronic Governance on Employees' Efficiency and Productivity in Government-Owned Hospitals in Jalingo, Taraba State
Authors: Yahaya Garba. Saleh. (Ph.D), Usman Ali Danwanzam and Mboli Sechang Abednego
Volume: 9
Issue: 9
Pages: 139-146
Publication Date: 2025/09/28
Abstract:
This paper investigates how electronic governance (e-governance) influences employees' efficiency and productivity in government-owned hospitals in Jalingo, Taraba State, Nigeria. Anchored on the Technology Acceptance Model (TAM) and Innovation Diffusion Theory (IDT), the study adopts a descriptive survey design, engaging 348 respondents through stratified random sampling. Data were collected using structured questionnaires and interviews, analyzed with descriptive and inferential statistics, and supported by thematic interpretation. The findings reveal that e-governance enhances employee efficiency by automating record management, payroll systems, and communication processes, thereby reducing delays, errors, and redundancy. Productivity gains were linked to streamlined workflows, improved decision-making, and greater accountability. However, barriers such as poor ICT infrastructure, low digital literacy, and organizational resistance to technological change persist. The study concludes that e-governance is a catalyst for improved performance in public healthcare institutions, provided challenges are systematically addressed. Policy recommendations include sustained investment in ICT infrastructure, continuous digital training for healthcare workers, and stronger institutional support for digital transformation.