Title: Cultural Competency Training In Global Workforce
Authors: ABAGUS, OYINESO ANGELA, EDWINAH AMAH
Volume: 9
Issue: 9
Pages: 147-155
Publication Date: 2025/09/28
Abstract:
In today's global business world, companies are relying more and more on culturally diverse workforces to help them be more innovative, work together, and stay competitive. Training in cultural competency has become a strategic way to provide employees and leaders the knowledge, abilities, and attitudes they need to handle cross-cultural relationships well. This study analysed the methodologies, results, and obstacles of cultural competency training within global workforce environments, amalgamating findings from contemporary literature and including Hofstede's Cultural Dimensions Theory alongside Cultural Intelligence (CQ) Theory. The research indicates that training improves individual outcomes, including flexibility, empathy, and global leadership; fortifies team cohesion, collaboration, and trust; and fosters organisational innovation, resilience, and performance. However, its usefulness is diminished by problems such as superficial cultural awareness, restricted application in workplace practice, the potential for stereotyping, and resource limitations. The paper also points out what this means for strategic HR integration, diversity, equity, and inclusion programs, and making global organisations that are strong and long-lasting.