Title: Examining the Effectiveness of TERMIS in Enhancing Parking Fee Revenue Collection in Tanzania: A Case of Iringa Municipality
Authors: Lackson Aloyce Pilla, Romed Kavenuke, Alex Ochumbo
Volume: 9
Issue: 9
Pages: 181-194
Publication Date: 2025/09/28
Abstract:
This study investigated the impact of the Tanzania Revenue Management Information System (TERMIS) on parking fee revenue collection in Iringa Municipality, focusing on system adoption, technical functionality, and user accessibility. The main objectives were to examine the effect of system adoption rate on revenue collection, evaluate the influence of technical functionality, and identify the role of user accessibility in improving compliance and revenue outcomes. A cross-sectional survey design was employed, collecting data from 100 users of the TERMIS parking module. Quantitative analyses, including descriptive statistics, Spearman's correlation, and multiple regression, were conducted to assess relationships between the independent variables and parking revenue collection. The findings revealed strong positive correlations among TERMIS adoption, technical functionality, user accessibility, and revenue collection. Regression analysis indicated that technical functionality and user accessibility were significant predictors of revenue collection, while system adoption showed a positive but statistically insignificant effect. These results underscore that reliable technical operations and accessible, user-friendly interfaces are critical to achieving enhanced municipal revenue, whereas adoption alone is insufficient without supportive infrastructure and user engagement strategies. The study concludes that the effectiveness of TERMIS depends on a combination of technical reliability, accessibility, and adoption strategies, highlighting the need for integrated approaches in digital revenue systems. Theoretical contributions include the validation of the Technology Acceptance Model and Information Systems Success Model in a municipal context, while methodological contributions emphasize the value of combining correlational and multivariate analyses. Practically, the study recommends strengthening system reliability, expanding payment options, enhancing user support, conducting awareness campaigns, and implementing supportive policies to optimize revenue collection. Limitations related to cross-sectional design and localized focus are noted, with suggestions for longitudinal and comparative studies to deepen understanding. The study provides actionable insights for municipal managers, policymakers, and researchers aiming to improve the efficiency, inclusivity, and financial sustainability of digital revenue collection systems in Tanzania and similar developing country contexts. This electronic document is a "live" template and already defines the components of your paper [title, text, heads, etc.] in its style sheet.