Title: Evaluating Ict-Driven Innovation In Nigeria's Public Sector: A Comparative Perspective On Enterprise Service Delivery
Authors: DR. AMANAWA, DAVID EBIEGBERI
Volume: 9
Issue: 9
Pages: 50-58
Publication Date: 2025/09/28
Abstract:
This study provides a comprehensive evaluation of ICT-driven innovations within Nigeria's public sector, emphasizing their transformative potential in enhancing enterprise service delivery. Recognizing Nigeria's historical challenges ranging from inefficiency and corruption to bureaucratic delays the research underscores how strategic deployment of digital technologies such as e-government portals, digital identity systems, and mobile applications have begun to address these issues by promoting transparency, efficiency, and citizen engagement. Employing a comparative approach, the study examines variations across sectors, regions, and implementation strategies, revealing that success hinges on contextual factors including infrastructure, political commitment, legal frameworks, and capacity building. While notable progress has been achieved over the past decade, persistent disparities especially between urban and rural areas highlight ongoing challenges linked to infrastructural deficits, digital literacy gaps, and institutional coordination. The analysis underscores that sustainable impact requires continuous evaluation, inclusive policy formulation, and adaptive innovation, leveraging emerging technologies like AI and blockchain. Future prospects for Nigeria's digital governance are promising, provided there is unwavering commitment to strategic investment, legal strengthening, and stakeholder collaboration. Ultimately, this research affirms that technological progress in government is an iterative process rooted in strategic foresight, inclusivity, and resilient capacity development; an imperative for Nigeria to realize its vision of an efficient, transparent, and citizen-centered public sector.