Title: Development of AI Chatbot for University : A Case Study of Ruaha Catholic University. Improving Information Accessibility and Administrative Efficiency in Higher Education
Authors: Ebrania Meshaki Kihombo
Lois Ntibhoneka
Doris Luanda
Albano makaya albano
Alfa Method Mwanyika
Vicent bob
Agripina A mgaya
Akwilina A Feston.
Volume: 10
Issue: 3
Pages: 21-30
Publication Date: 2026/03/28
Abstract:
This paper presents the design and proposed integration of an Artificial Intelligence (AI) chatbot into the official website of Ruaha Catholic University (RUCU). The study addresses challenges related to information accessibility, administrative workload, and service efficiency within the university. Through a review of existing literature and contextual analysis, the study identifies best practices for chatbot adoption in higher education, with particular emphasis on ethical alignment, sustainability, and contextual adaptation in faith-based institutions. The proposed chatbot system is designed as a web-based, English-language conversational agent integrated into the RUCU website to provide accurate, timely, and institutionally approved information. The study concludes that a well-designed, ethically grounded AI chatbot can significantly enhance service delivery while supporting the mission and values of RUCU.