Title: Assessing College Library Development Through Student Feedback and Thematic Analysis
Authors: Eduard T. Caayaman , BJ L. Deloso
Volume: 10
Issue: 7
Pages: 29-35
Publication Date: 2026/07/28
Abstract:
This study assessed the development of the college library of Northwestern Agusan Colleges based on student feedback gathered at the end of the School Year 2024-2025. A total of 1,130 college students participated through a structured survey administered as part of the institutional exit interview process. The study employed a convergent mixed-methods research design, integrating descriptive quantitative analysis and thematic qualitative analysis to provide a comprehensive evaluation of library services. Quantitative data were analyzed using mean, standard deviation, and inferential statistics, including one-way ANOVA and Pearson correlation. Results indicated that students generally perceived library services as satisfactory, with mean ratings ranging from 3.95 to 4.05 across key dimensions such as study environment, resource relevance, staff assistance, digital access, and technological support. The test of difference revealed no significant variation among these service dimensions. However, findings showed a statistically significant relationship between quantitative ratings and qualitative feedback, indicating consistency between measured satisfaction and expressed concerns. Furthermore, analysis across time periods revealed a significant improvement in library services, suggesting the effectiveness of ongoing development initiatives. Qualitative findings identified key themes, including a positive learning environment, appreciation for staff support, concerns regarding technological infrastructure, and the need for additional resources. These insights complemented the quantitative results and provided deeper context for institutional planning. Overall, the study concludes that while the library maintains a satisfactory level of service, targeted improvements in digital access and technological support are necessary. The findings serve as a basis for evidence-based library development planning and policy formulation.