Title: Workplace Surveillance And Employee Performance Of Fast Food Firms In South-South, Nigeria.
Authors: Afong Emmanuel Ochui
Volume: 10
Issue: 7
Pages: 11-21
Publication Date: 2026/07/28
Abstract:
: This study examined the relationship between workplace surveillance and employee performance in fast-food firms in South-south, Nigeria. Against the backdrop of a highly competitive service sector increasingly adopting digital monitoring tools, the research specifically investigated the nexus between Electronic Performance Monitoring (EPM) and two dimensions of Employee performance: Task Performance and Adaptive Performance. The study adopted a descriptive survey design, and due to the small, well-defined population, a census of all 45 supervisors and managers from 15 selected fast-food firms in the South-South region was used. Data was collected via interview and distribution of structured questionnaires and analyzed using Pearson Product Moment Correlation Coefficient. The findings revealed a strong, positive relationship between EPM and Task Performance (r = .693, p < .001). More notably, a very strong, positive relationship was found between EPM and Adaptive Performance (r = .811, p < .001). These results indicate that increased use of Electronic Performance Monitoring is significantly associated with higher levels of both routine task efficiency and employee adaptability to novel situations. The study concludes that EPM can serve as a potent managerial tool for enhancing performance in the fast-food industry. However, it is recommended that management implements these systems transparently and ethically, framing them as tools for developmental feedback and empowerment rather than punitive control, to sustain positive performance outcomes and mitigate potential psychological strain.