Title: Technological Innovation And Organizational Performance In Selected Deposit Money Bank In Delta State
Authors: ATUMAH, JOHN ESEOGHENE, ASHIBOGWU Kingsley, OLANNYE Peter
Volume: 9
Issue: 3
Pages: 496-511
Publication Date: 2025/03/28
Abstract:
This study investigates the relationship between technological innovation and organizational performance in selected deposit money banks in Delta State. This research aims to investigate the relationship between technological innovation and organizational performance in deposit money banks, exploring how technology adoption affects financial performance, customer satisfaction, and competitiveness. The population of the study was the 4 deposit money banks licensed and registered under the banking act to do business in Nigeria, Survey design was used, in collecting data through questionnaires or interviews from bank employees, customers, or managers to examine the effect of technological innovation on organizational performance. Data for the study were analyzed using frequency distribution table, and percentages were used to analyses the data from the questionnaire. Also, hypothesis were tested using Pearson Product Moment Correlation Coefficients, ANOVA and Regression models with the aid of Statistical Packages for Social Sciences version 24.0, which was designed to effect the agreement of a set of observed frequencies expected or an assumption of the theoretical pattern of the phenomena being studied. The study analyzed the impact of technological innovation on organizational performance in the banking industry. The results show that:- Digital banking platforms, blockchain technology, and cloud computing have a significant positive effect on organizational performance. The adoption of these technologies explains 63% of the variation in organizational performance, - Banks that adopt these technologies tend to perform better and have a competitive advantage over those that do not. The study finds that technological innovation is a key driver of organizational performance in the banking industry, and banks that adopt digital banking platforms, blockchain technology, and cloud computing tend to perform better. The study concludes that technological innovation is a key driver of organizational performance in the banking sector. Therefore, banks in Delta State should prioritize investing in technological innovations to improve their performance and remain competitive in the industry. Additionally, the study recommends banks should develop strategies to address the challenges associated with technological innovation, such as cybersecurity threats and infrastructure limitations. Overall, this study contributes to the existing literature on technological innovation and organizational performance, providing insights into the specific context of deposit money banks in Delta State. The findings have implications for bank managers, policymakers, and researchers seeking to understand the impact of technological innovation on organizational performance in the banking sector.